REFUND AND RETURNS POLICY

At Clearevis.xyz, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our Refund and Returns Policy outlines the steps to request a return or refund. Please read the policy carefully before initiating a return.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 30 days of receiving the order.
  • The item is unused, undamaged, and in its original packaging.
  • Proof of purchase is required for all returns.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged products that are not due to a manufacturing defect.
  • Items without original packaging or accessories.
  • Gift cards and promotional items.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service at info@clearevis.xyz with your order number and reason for return.
  • Our support team will review your request and provide further instructions.
  • Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Once we receive and inspect the item, we will process your refund or exchange.

4. Refund Process

  • Approved refunds will be issued to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@clearevis.xyz within 30 days of receiving your order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please follow these steps:

  • Take clear photos of the product and packaging.
  • Email the images along with your order details to info@clearevis.xyz.
  • Our team will assess the issue and offer a replacement or full refund.

7. Cancellations

  • Orders can be canceled within 12 hours of placement.
  • If the order has already been processed or shipped, it cannot be canceled, and you must proceed with the return process.

8. Contact Us

If you have any questions or need further assistance, please reach out to our support team:

Street: 194 Riverside Dr, New York, NY, USA
Phone Number: (585) 265-9088
Email: info@clearevis.xyz
Website: https://clearevis.xyz/

We appreciate your business and are committed to providing you with the best shopping experience. Thank you for choosing Clearevis.xyz!